Ines Okafor

Course catalogue · 2026–2027

Introduction to Ines

IT Support Engineer

Friendly, fast IT help and systems that just work.

Instructor
Ines Okafor
Location
Lisbon, Portugal
Status
Open to staff and principal roles from January
Prerequisites
Curiosity

Course description

I’m a it support specialist with ten years’ experience in payments and civic tech. I like boring, reliable solutions and writing things down.

I work best in small teams that ship often and talk to their users.

Timetable

2021 → Present

IT Support Engineer

Northwind Pay

2016 → 2021

IT Support Specialist

Talo

Report card

  • University of Porto

    MSc Informatics Engineering · 2014

10
years building software
40+
releases a year
99.95%
uptime

Skills

  • Helpdesk
  • Microsoft 365
  • Device management
  • Networking
  • Onboarding
  • Security basics