Customer Success Manager · Chicago, Illinois
Open to Strategic AE and first-line sales leadership roles
logo retention
96%
Customers who get value stay. I make sure they get it.
2019–2021
Implementation Specialist
Brightline Software
2021–Present
Customer Success Manager
Brightline Software
I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.
I measure myself on adoption and outcomes, not on how many calls I take.
“Our team went from tolerating the tool to asking for more licences. That was Jordan.”