Customer Service Manager
Fast answers, real fixes and customers who feel listened to.
At a glance
A letter from Rebecca
I run a 60-person contact centre handling phone, email and chat for 400,000 customers.
Satisfaction went from 71% to 92% after we stopped counting call length and started counting problems solved.
Rebecca
Open to Head of Operations roles
Voices
“She made the team proud of working in customer service again.”
Career
Education
Strengths
Contact centre operations · Customer experience · Quality · Workforce planning · Complaints · Zendesk · Coaching