JordanReyes

I look after customers so well they buy more without being sold to.

Chicago, Illinois

98%gross renewal rate✺+31%account growth✺28key accounts✺98%gross renewal rate✺+31%account growth✺28key accounts✺98%gross renewal rate✺+31%account growth✺28key accounts✺98%gross renewal rate✺+31%account growth✺28key accounts✺

Who’s behind it

I manage 28 of our largest customers: quarterly reviews, renewals, expansion and the occasional escalation at 7am.

My accounts renew at 98% and grew 31% last year, mostly because I know their business as well as ours.

“Jordan knows our roadmap almost better than we do. Every renewal has been a ten-minute call.”

Head of Operations — Key account

Experience

Clarity Health Systems
Key Account Manager, 2021–Present
Brightline Software
Account Manager, 2017–2021

Hire me for

Quarterly review
What you got, what it was worth and what’s next, on one page.
Expansion plan
Where more seats or modules would pay for themselves.
Renewal
No surprises: terms agreed 90 days before the date.