Rebecca HaleAnnual report 2026

2026 in review

A shop that’s busy, tidy and a good place to work.

Rebecca Hale

Store Manager

Birmingham, UK

The year in numbers

£6.8m
annual sales
+19%
like-for-like growth
#1
for service in the region

Letter from the founder

Dear reader,

I manage a 40-person flagship store: sales, stock, visual merchandising and the team.

I turned it from the region’s lowest-rated store for service into the highest in eighteen months.

Rebecca

Milestones

  1. 2020

    Store Manager

    Northway Retail, Birmingham Flagship

  2. 2016

    Assistant Store Manager

    Northway Retail, Coventry

“Rebecca is in the shop, on the floor, every day. The team would do anything for her.”
Area Manager · Northway Retail

Governance & giving back

  • Store turnaround

    A 90-day plan for an underperforming shop.

  • Team training

    Service and selling, one day.

  • Visual merchandising

    Window and floor refresh.

Education

  • Northway Retail Academy

    Retail Management Apprenticeship (Level 5), 2018