Rebecca HaleAnnual report 2026

2026 in review

Guests who come back, and staff who stay.

Rebecca Hale

Hotel General Manager

Birmingham, UK

The year in numbers

120
rooms
8.1 → 9.2
guest score
86%
average occupancy

Letter from the founder

Dear reader,

I run a 120-room city-centre hotel with a restaurant, bar and conference rooms.

Guest scores rose from 8.1 to 9.2 under my management, and so did profit.

Rebecca

Milestones

  1. 2021

    Hotel General Manager

    The Mailbox Hotel, Birmingham

  2. 2016

    Front Office Manager

    Grand Severn Hotel

“The calmest hotel manager I’ve worked with. Nothing is ever a problem.”
Events client · Corporate conference

Governance & giving back

  • Hotel performance review

    Rooms, rates, reviews and staffing.

  • Interim general manager

    Three to six months.

  • Service training

    For front office and housekeeping teams.

Education

  • Oxford Brookes University

    BA International Hospitality Management, 2013